IT Helpdesk Support – Job Ready Program
This hands-on training is tailored for IT graduates ready to start their careers in IT support. Whether you aim to work as a Help Desk Administrator, IT Support Technician, or Desktop Support Officer, this program gives you the essential skills and real-world experience to succeed in entry-level IT support roles across Australia. 
Program Overview
Developed by experienced IT professionals, this program prepares you for the demands of the Australian IT support job market by focusing on the practical skills needed for success.
Course Objectives
- Gain real-world, hands-on experience in IT support.
- Develop both technical and soft skills required in an entry-level IT job.
- Become proficient in troubleshooting, customer service, ticketing systems, and cloud technologies.
Key Learning Outcomes
Understanding IT Support
Learn the fundamental roles and responsibilities of IT support, including navigating ticketing systems, effectively prioritizing cases, and handling phone and email communications professionally. You’ll also explore certification pathways and self-study resources for continuous growth.
Troubleshooting Essentials
Develop skills to troubleshoot common IT support issues using the essential tools and technologies found in today’s workplaces. This includes diagnosing hardware, software, and network-related problems.
Microsoft 365 Administration
Master managing users, mailboxes, groups, and calendars in Microsoft 365, along with administering Teams, SharePoint, Exchange, and Entra ID (Azure AD). You’ll also learn how to troubleshoot M365 apps, PowerShell, and handle security threats like phishing and social engineering.
Active Directory & Server Management
Understand the basics of Active Directory and ADUC, including user, group, and computer management. Learn to troubleshoot AD-related issues, manage group policies, and work with NTFS permissions and RSAT tools.
Modern Endpoint Management
Gain proficiency in Azure AD join and troubleshooting, while learning to manage devices with Microsoft Endpoint Manager (Intune). Access resources for further learning to deepen your expertise in modern device management.
Career Preparation
- Build a standout LinkedIn profile and grow your professional network.
- Resume crafting tailored to IT support roles.
- Job application strategies and interview preparation.
Why Choose Our Program?
- Tailored to meet Australian IT industry needs.
- Hands-on experience with real-world IT support scenarios.
- Practice with live tickets and real systems.
- Small class sizes for personalized learning.
- Flexible scheduling options
- 1-on-1 mentoring beyond class hours.
- Remote setup assistance and free retake option within one year.
Career Opportunities
Graduates of this program are prepared for roles such as:
- Help Desk Administrator / IT Support Technician
- Desktop Support Officer / Engineer
- IT Officer / Field Service Technician
- Cloud Support Engineer / Service Desk Analyst
Why Start Your IT Career Now?
- High Demand: Digital transformation is driving an urgent need for IT support professionals.
- Competitive Salaries: Entry-level salaries range from AUD 60-80K, with opportunities for rapid advancement.
- Career Growth: Opportunities to advance to senior roles like system administrator or network engineer.
Kickstart your IT support career with the IT Helpdesk Support – Job Ready Program. Enroll today and take the first step towards a stable and rewarding career in Australia’s IT industry.
Fees: $2500
Duration: 4 hours/week for 8 weeks
Mark Aryal
mark@labinfitech.com.au
0412267259
Suite 4, Level5, 241 Adelaide St. Brisbane City 4000 QLD